Ownership

• You retain all rights in the images/files you upload. We don’t claim ownership of your content.

Limited license to fulfill your order

• You grant us (and our production partners) a non-exclusive, royalty-free license to reproduce, adapt (e.g., crop, resize, color-correct), and distribute your files solely to make and deliver your ordered products.

Optional showcase permission

• You can opt in at checkout to let us display photos of your finished product (e.g., on our site or social). You can withdraw consent by emailing hello@pickandprint.ca with your order number; we’ll remove future uses and take down prior posts where reasonably possible.

Your responsibilities

By uploading, you confirm that:

• You own the content or have all necessary permissions/licenses to use it for print on products.
• You have consent from identifiable people in the images (e.g., model/likeness consent).
• Your content doesn’t infringe IP, privacy, or publicity rights; isn’t illegal, hateful, harassing, defamatory, or pornographic.

Third-party IP (logos, characters, brands, sports teams, etc.)

• Personal/non-commercial use does not automatically make it lawful. If your artwork includes third-party IP, you are responsible for ensuring your use is permitted.
• For commercial or for-profit uses (e.g., resale, business promotion, bulk merch), you must obtain the appropriate license/permission from the rights holder. We may ask for proof and can decline or cancel an order if permissions aren’t clear.
• We won’t knowingly produce items that obviously infringe third-party rights, and we may refuse or cancel such orders at our discretion.

Our right to refuse

• We may decline, cancel, or remove content that violates these rules or applicable law. If cancellation occurs before production, we’ll refund you.

Our creative work

• Our mockups, templates, and layouts remain our intellectual property. Unless otherwise agreed in writing, vectorizations/edits we create are for production; source files are not included.

AI & automated tools (if used)

• We may use software—including AI-assisted background cleanup or enhancements—to prepare your image for print. We do not use customer uploads to train public models.

File handling & retention

• We keep upload files only as long as necessary to fulfill your order, handle support, and meet legal/accounting obligations: You vector portrait file we’ll be available on your My Account page and saved on your designs and you are able to delete this file or reuse it later.
• Request deletion at hello@pickandprint.ca with your order number; we’ll delete production copies unless we must retain them for legal reasons.

Takedown process (copyright/IP)

• If you believe your rights are infringed, email hello@pickandprint.ca with:
  • (1) your contact info;
  • (2) a description/URL of the content;
  • (3) proof you own or represent the rights;
  • (4) a statement of good-faith belief.
• We’ll review and respond promptly, which may include removing or disabling the content and contacting the customer who supplied it.

Indemnity & limits

• You agree to indemnify us for losses arising from claims that your uploads violate these rules or others’ rights, to the extent permitted by law.
• Our liability relating to your content is limited to the amount you paid for the affected order.