Last updated: September 26, 2025

Fulfilment location: Dartmouth, NS, Canada
Carriers: Canada Post
Where we ship: Canada only (no U.S. or international)

Production (“make time”)

• Custom orders: 4–7 business days to produce before shipping.
• If a proof/clarification is needed, the production clock starts after your approval.
• Orders placed after 12:00 noon Atlantic count as next-business-day for production timing.
• Statutory holidays and extreme weather may add time; we’ll post notices if so.

Estimated transit time (after production)

• Atlantic (NS, NB, PE, NL): ~1–3 business days (Canada Post Expedited)
• Quebec & Ontario: ~2–5 business days
• MB / SK / AB: ~3–7 business days
• BC: ~4–8 business days
• Territories (YT, NT, NU): ~6–14 business days
  Remote/air stage and weather can add a few days.

Services & options

• Tracking: provided for most services; you’ll get a tracking link when we ship.
• Signature Required (where available): choose at checkout.
• Authority to Leave (ATL): you can authorize drop-off without a signature; risk of loss transfers on successful delivery scan.
• P.O. Boxes: Canada Post only. Canpar cannot deliver to P.O. Boxes.

Rates & fees

• Rates are calculated at checkout from the carrier (no U.S./international options shown).
• Oversize/remote-area surcharges may apply (shown at checkout before you pay).
• We do not charge a separate “handling fee.”

Address rules

• Include full unit/buzzer info (e.g., “Unit 503 / Buzzer 503”).
• If a parcel is returned due to an incorrect/insufficient address or unclaimed pickup window, re-ship fees apply.

Delivery issues & investigations

• “Delivered” but not received? First check with household/neighbours and the carrier.
• Still missing? Email hello@pickandprint.ca within 7 days of the delivery scan; we’ll open a trace.
• Damaged on arrival: email photos of the item, packaging, and label within 48 hours so we can file a claim and replace it fast.

Split shipments

• Items may ship separately depending on product type and packaging. You’ll receive tracking for each parcel.

In-flight changes

• Address changes/redirects after shipment are not always possible and may incur carrier fees. Ask us at hello@pickandprint.ca—we’ll try.

What counts as “business days”

• Monday–Friday, 9:00–5:00 Atlantic Time, excluding Canadian statutory holidays.