FAQ

Yes. You can use guest checkout. Creating an account helps with tracking, reorders, and saved addresses.

JPG, PNG, or HEIC For best results, upload the highest‑resolution image you have (at least 1500 px on the shortest side; of possible have it 300 DPI preferred). You must own the rights to any image you upload. To design your own T-shirt, you can upload your design to the front of your tee and add custom elements like text.

Once you've sent your design and we've received your order. We start your creation and make sure that your final design is at least 220 PPI so it won't be pixelated when printed. Then we print it using DTF, Pigment Heat press transfer or Sublimation printing.

For some products we can send the vector artwork before printing and we'll wait for 3 days for your approval but if we do not receive any reply after a day we will send your artwork to production already.

Yes, a one-time revision and only colors or small improvements is allowed. Once you approve the proof, production starts quickly. Edits after approval may require a new order or additional fees if we can intercept the job.

Yes. We can create a vector portrait or do simple layout help. Artwork/design fees apply and are non‑refundable once work begins. You can visit our Contact Us page and choose topic (Request Design Layout)

Absolutely. We added a customize design button on each product so you can layout your own design before adding to cart.

Yes. We keep approved designs on file for at least 6 months after your last order so you can reorder or place the design on different items.

Typical production is 1-2 business days. Most orders in Canada arrive within 2–7 business days total.

Often, yes—email us first so we can confirm timeline and shipping options. Carrier delivery speeds are not guaranteed.

Your timeline starts after approval. If approval is delayed, your ship date moves accordingly.

We use two professional processes depending on the product: DTF, Sublimation and Pigment transfer (heat‑press). Both are color‑calibrated in‑house. DTF – For some products that are larger design and for specific mediums. Sublimation — for mugs, tumblers, coated items (and select poly‑rich fabrics): Heat and pressure turn special dye into gas that bonds into a polymer coating/fiber. Results: vibrant color, no cracking or peeling, and long‑lasting prints. Best on white/light bases. Pigment transfer — for cotton tees/hoodies, caps, and dark fabrics: We print your design with archival pigment inks and press it using a pro transfer film. Results: sharp color on cotton and dark garments. Expect a slight "hand" (feel) where the design sits, especially on large solid areas.

Sublimation is most vibrant on bright white coatings/fabrics. Pigment transfer is tuned for accurate skin tones and graphics on cotton. Minor variations vs. screen color are normal.

Dartmouth, Nova Scotia, Canada.

Yes we do Pickup here in Dartmouth and Delivery Canada wide.

Not yet. We currently ship within Canada only.

Currently only Canada Post.

Live carrier rates are shown at checkout based on package weight/size and destination. No hidden markups or fallback flat fees.

You'll get a tracking link by email when your package ships. If you have an account, you can also view tracking in your order history.

Because they're made just for you, custom items are final sale once production starts. Visit here more information about our returns and cancellations.

Email us within 30 days of delivery with photos of the item and packaging. We'll review and arrange a remake or refund.

You can request a cancellation within 3 days of purchase if production hasn't started. If design work has started, the vector artwork fee is non‑refundable; we'll refund the rest. Once production begins, changes/cancellations aren't possible.

No. Artwork fees cover creative time and are non‑refundable once work begins.

Refunds are issued to your original payment method. Banks typically post refunds within 3–10 business days.

Major credit/debit cards via secure checkout. Additional payment such as Afterpay, Apple and Google pay may appear at checkout depending on your device.

Enter your code at checkout before paying. One code per order. Codes can't be applied after purchase and don't apply to gift cards or artwork fees (unless stated).

Not yet. We're working on e‑gift cards.

Yes. Add your message in the order notes. We don't include a priced invoice in the package.

Yes—typically on 10+ items. Email us with quantities, sizes, deadlines, and artwork for a custom quote.

We'll get as close as possible within CMYK/garment printing limits. Exact Pantone matching isn't guaranteed.

Yes. We can issue invoices and may accept POs upon approval—email us to set this up.

Use the Size Guide on each product page. Compare measurements to a favourite garment laid flat. If you're between sizes, consider sizing up.

Apparel: Wash inside‑out, cold, gentle cycle. Tumble low or hang dry. No bleach or fabric softeners. Don't iron directly on the print. Drinkware: Hand‑wash recommended. Metal tumblers are not microwave‑safe. Disassemble lids/gaskets (and straws) to clean; air‑dry fully before reassembly. Avoid thermal shock (e.g., freezer → boiling water).

Small variations are normal. Screens display RGB light; we print with inks on fabric/coatings. We calibrate for accuracy, but exact matches are not guaranteed.